Pay up to 30 days later after delivery
Klarna is available for the following countries: The Netherlands, Belgium, Germany, Austria, The United Kingdom, Denmark, Finland, Sweden and Norway.
Who is Klarna?
Klarna is a Swedish payment service provider with over 60 million consumers worldwide, who have trusted Klarna to securely handle their payments.
How does Pay later work?
Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Extensa run credit searches against you that could impact your credit rating.
What happens if I cancel or return my order?
Once Extensa has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.
What happens if I don’t pay for my order?
Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.
I've received a statement, but I've not yet received my goods.
You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please email Extensa to check on delivery. You can also contact Klarna’s customer service so that we can postpone the due date on your payment. You can also postpone the due date in the Klarna app.